These examples show how the claim process changes by line of business while keeping the same core structure: intake, evidence, review, decision, settlement, and dispute handling.
Who uses it: A claims team explaining auto claim handling
Why this works: Auto claims often need repair estimates, liability review, and rental or body-shop coordination. The flowchart keeps those handoffs visible.
Who uses it: A billing or member-support team
Why this works: Health claims usually depend on coding, eligibility, and medical-necessity checks, so the decision node must clearly show pending and appeal routes.
Who uses it: A property insurer, adjuster, or training class
Why this works: Property claims benefit from separating site inspection from document review, because each has different owners and timelines.
Go back to the template, swap in your own topics, and keep the same structure if it fits your class or project.
Use this template: /editor/new?template=insurance-claim-process-flowchart
Use the insurance claim process flowchart